OpenAI Launches Presence, Voice and Chat AI Agent Platform for Enterprise

According to OpenAI, on July 23, the company launched Presence in limited general availability for eligible enterprise customers. Presence is a voice and chat AI agent platform that can use company systems, take approved actions, and escalate to people when needed. The product is available through OpenAI's Forward Deployed Engineers and select global systems integrators. OpenAI said Presence lets companies set permissions, policies, evaluations, and escalation rules. After launch, Codex with the Presence plugin can suggest updates based on production sessions and quality signals.
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