Millions of Workers in India and Philippines Face Job Pressure as AI Disrupts BPO Industry

According to Caixin, on June 7, millions of workers in India and Philippines face potential job displacement as artificial intelligence disrupts the business process outsourcing (BPO) industry. BPO encompasses repetitive tasks such as data entry, document processing, customer inquiries, and invoice handling—functions highly vulnerable to AI automation. Analysts note that AI will unevenly reshape global labor distribution, concentrating high-value roles in technology-rich regions while traditional outsourcing hubs risk hollowing out as their low-cost labor advantage erodes.
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