Cue announced a $5 million primary funding round co-led by Knife Capital and FAM Investments to accelerate development of its AI-powered customer service platform. The funding supports product development, international expansion and investment in voice, security and enterprise integrations. The company serves more than 500 businesses across the UK and South Africa in automotive, retail, insurance, finance and education sectors, growing annual recurring revenue by more than 160% year-on-year while handling over 500 million messages and conversations annually.
Cue Serves 500+ Companies Across UK and South Africa
Cue powers customer conversations for more than 500 companies spanning automotive, retail, insurance, finance and education. The company grew ARR by more than 160% year-on-year in its latest financial year and handles more than 500 million messages and conversations annually across its platform. The company is building its second generation of AI agents to resolve customer service issues end-to-end from first contact to final action without requiring human intervention in many cases.
"It's an exciting time of transformation for the company," said Richard Nischk, CEO of Cue. "We're at an inflection point for AI in customer service, and we see more businesses starting to realise that they need a unified platform to succeed, not a patchwork of point solutions."
Cue was built to replace fragmented systems with a single platform where autonomous agents and human teams work together. When human support is needed, the platform hands over to Cue's unified inbox and ticketing desk with full context for high-value intervention.
Cue AI Agents Resolve Over 60% of Customer Conversations
Cue's first generation agents resolve over 60% of customer conversations autonomously. The next iteration will enable secure execution of complex tasks across different systems including qualifying leads and adding them to CRMs, checking order status, booking appointments, handling student applications and sending payment links.
"Rising costs have put support teams under pressure to do more with less," said Nischk. "At the same time, consumers want self-service but are increasingly frustrated by poor automated experiences. Our goal is to help businesses deliver a genuinely great automated experience, while also recognising that escalating to a human is often the right thing to do."
"Customer service remains the lifeblood of every enduring business. As AI reshapes enterprise software, the winners will be companies that enhance human capability rather than replace it. Cue has built a platform that delivers measurable value today, led by a team with the vision, technical depth and execution ability to be a category leader. That's exactly the type of business Knife Capital looks to back," said Keet van Zyl, Founding Partner at Knife Capital.
Cue Allocates $5 Million Across Three Priorities
The $5 million accelerates three priorities: engineering for Cue's next wave of autonomous AI agents, deeper voice infrastructure, stronger security and a broader platform; go-to-market scaling sales and marketing across the UK and South Africa as Cue moves into new verticals and international markets; product development for more channels, additional agent actions, deeper integrations and advanced analytics.
"Our growth strategy reflects exactly what our clients are asking for: an all-in-one AI powered customer service platform that delivers value and best in class service, across every channel," said Nischk.
FAQ
What did Cue announce in its latest funding round?
Cue announced a $5 million primary funding round co-led by Knife Capital and FAM Investments to accelerate development of its AI-powered customer service platform, supporting product development, international expansion and investment in voice, security and enterprise integrations.
How many companies does Cue currently serve?
Cue powers customer conversations for more than 500 companies across the UK and South Africa in sectors including automotive, retail, insurance, finance and education, handling over 500 million messages and conversations annually.
What percentage of customer conversations do Cue's AI agents resolve autonomously?
Cue's first generation agents resolve over 60% of customer conversations autonomously, with the next iteration designed to enable secure execution of complex tasks across different systems including CRM updates, order status checks, appointment booking and payment processing.
